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Assuring Group Privacy & Cookies

Privacy Policy

Privacy Policy

At Assuring Group, we respect your privacy and are committed in protecting your personal information. Assuring Group has established this Privacy Policy to inform individuals on how we handle the collection, use, disclosure and storage of personal information.

Personal Information

“Personal information” is generally considered to be any information about an identified individual or that can be used (directly or indirectly) to identify an individual. For example, an individual’s name, e-mail address, phone number, online identifier, IP address or photo. Information that has been anonymized, and from which no individual can be identified either directly or in combination with other data, is not personal information.

How this Privacy Policy Applies

This Privacy Policy applies to the personal information Assuring Group collects from individuals (“you”), including those who browse or use our websites and the web-based resources we make available through them, such as our resource center, online training, community, and tools & templates.

This Privacy Policy does not apply to:

  • Customer Data.
  • Personal information collected and used by our customers in the operation of Assuring Group products and services is not covered by this Privacy Policy. Customers own and control their customer data. Please contact your customer’s administrator for any privacy questions about customer data used in connection with Assuring Group solution and services.
  • Third Party Services.
  • Business activities of third parties are not covered by this Privacy Policy. This includes our channel partners and resellers, and any websites, applications, products or services that are operated by companies other than Assuring Group and which may be accessed from our websites (such as YouTube, LinkedIn, Facebook, Instagram or WhatsApp). Please consult the Privacy Policies of those third parties for information about their privacy practices.
  • Personal Information We Collect
    Assuring Group collects personal information that you provide to us directly, that we collect automatically when you access and use Assuring Group websites and products, and that is provided to us by third parties or through publicly available sources.

Personal information you provide to us directly:

  • Contact Information.
    We collect contact information, such as your name, email address, company or organization, telephone number and/or country when you fill out online forms, register online, set-up a user account or make a support enquiry.
  • Billing Information.
    If you make a purchase, such as an online training course or attendance at an event, we will collect your billing address and payment preferences. If you choose to pay by credit card, your credit card details (number, expiration date, card verification value (cvv)) will be provided directly to our payment processor. We do not keep or store credit card information.
  • Career Information.
    We will collect your resume and work eligibility if you submit a job application or sign-up for job alerts through the Careers section of our web sites. You may, optionally, provide us with your social profiles (such as Facebook and LinkedIn) and any other information you choose to provide with your application.

  • Other Information.
    We collect other information that you provide to us at your option, such as survey responses, contest submissions, user profile information (which may include a photo) or special notes you have asked us to include with your account information.

Personal information collected when you access and use Assuring Group websites or products:

  • Log and Device Information.
    Assuring Group collects information about how you access our websites and products in order to optimize them for the types of connections, browsers and devices being used. We collect your browser type and settings, language preferences, access times, Internet Service Provider and IP address. Your IP address is a unique 32-bit numeric address that distinguishes your computer from another computer. If you access Assuring Group websites or products through your mobile device, we collect the type, brand and model of device, the operating system and version, unique device identifiers, mobile network information or platform information (to the extent permitted) and device settings, such as screen resolution, browser or mobile input selector (i.e., touchscreen, mouse).
  • Product Usage Information.
    Assuring Group collects aggregated data about use of the Assuring Group products, including applications and features used, number and size of attached files, number and types of devices used to access Assuring Group products, and content accessed and used. Usage information does not contain any customer data.
  • Cookies and Tracking Information.
    Cookies are small data files that are stored on your computer or device by a website. Assuring Group and our analytics partners use cookies and other tracking technologies (i.e., web beacons, device identifiers and pixels) to learn about use of our websites, to determine if emails have been opened, and to allow you to access and use the Assuring Group websites or products without re-entering your username and password. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. Your browser also provides you the option to delete the cookies from your computer or device at any time. For more information about cookies, see our Cookie Policy.

Personal information provided by third parties or publicly available sources:

  • Assuring Group Channel Partners and Resellers. We collect information you or your organization provide to Assuring Group channel partners or resellers in order to fulfill your organization’s order for Assuring Group products and services.
  • Data Providers. From time to time, we may collect business contact information and contact lists from third party data providers, provided they have demonstrated compliance with applicable privacy and data protection laws.
  • Social Media. We may collect contact information you provide to third party social media services and make publicly available (such as LinkedIn).

How We Use Personal Information

Assuring Group uses the personal information we collect for the following purposes:

  • Fulfill Your Requests. We use your personal information to fulfill your requests to download materials, such as ebooks, webinars, analyst reports or product details; to register for a webinar, event or course; to obtain further information about our products; to access products and services you are authorized to use; to receive job alerts; and to process your purchase and payment.
  • Sales and Marketing. We use your personal information to provide you with information about our products and services that may be of interest to you, such as new features, newsletters, offers, promotions, contests, and events; to host and carry out events and contests; to improve our websites and web-based services to meet visitor and user needs; and to seek information about your use of our products and services to better understand your needs and as input to future product development or marketing activities.
  • Products and Services. We use personal information to set up individual user accounts for our customers and verify users’ identity for access to Assuring Group products and related resources, such as technical support, online training, tools and templates; to communicate with our customers about their product subscription through emails and in-app notifications to their individual users, including notices regarding scheduled maintenance, updates, security alerts, support and administrative messages and issues concerning use of our products and services; to make it easier to use our websites or web-based services (for instance, by collecting cookies of your email address and password so that you will not need to re-enter your password to log on); and to carry out research and development in order to improve our products and services.
  • Job Applications. We use your personal information to process job applications made through the Careers section of our web site.
  • Community Forums. We use your personal information to give you access to our community forums and allow you to create your own user profile. Please be aware that:
    • Your name, title, organization and “about me” information are publicly displayed in the community forums and user groups.
    • Your profile photo will not be publicly displayed unless you choose to show your photo on publicly accessible pages by checking a box for this.
    • Your profile is searchable by other community users and the public, even if they are not part of your organization.
    • Content that you share or post may be seen by other users of the community or the public.

We will also use personal information for other purposes of which we have notified you, or as legally required.

Your Rights

You have certain rights in respect of your personal information. These rights are set out below.

  • Correction and Deletion. Assuring Group will make reasonable efforts to ensure that the personal information we collect from you is accurate and complete. You may update or delete your personal information at any time by logging into your user account and modifying your personal information, including your preferences to receive messages from us. You may also update or delete information. To exercise your rights with respect to personal information held by Assuring Group, please complete the Personal Information Request form. If you wish to deactivate your product user account, please contact your organization’s administrator.
  • Withdrawing Consent. Where we have relied on your consent to use your personal information, you have the right to withdraw that consent at any time by contacting us as noted below. In addition, all our marketing email messages contain the ability to automatically “opt-out” or unsubscribe from our mailing lists and marketing messages. You may also elect not to receive communication from us by updating your preferences in your account settings or sending an email to to request that we remove your email, address and name from our mailing lists. We will continue to send you messages of a non-promotional nature related to your organization’s product subscription or your user account, such as security alerts, maintenance notices, updates, renewal or suspension notices, or notifications to comply with legal requirements or applicable law.
  • Access and Portability. You have the right to request a record of the personal information that we have collected about you. In addition, you have the right to request that we provide that information in a structured, commonly used electronic format for transmission to another company (where applicable and technically feasible). There may be some cases where we cannot provide you with certain information about you if it would mean disclosure of personal information of another person or other confidential information, or if it would compromise our security systems. If you require access to your personal information, please Contact Us. We will respond to you within thirty (30) days of receiving your request. We may charge a fee which permitted by applicable law.
  • Restriction and Objection. In certain limited circumstances, individuals in the EU may request that we restrict our use of their personal information and, where we rely on legitimate interests as the legal basis for using your personal information, you have the right to object to such use. In these cases, we can be required to no longer use your personal information; however, this may mean that certain products, services or information cannot be made available to you. If you wish to exercise your right to restrict or object, please Contact Us.
  • You have the right to lodge a complaint with a supervisory authority (i.e., the independent public authority responsible for monitoring data protection laws in your country).

Contact Us

If you have any questions or concerns about our Privacy Policy and privacy practices, you may contact us at:

Assuring Consulting Sdn Bhd

I-07-01, Block I, Level 7,

Sumurwang Tower, No.3,

Persiaran Multimedia @ I-City, Seksyen 7,

40000 Shah Alam,

Selangor, Malaysia


Contact Number: +603 3855 0225

This Privacy Policy was updated.

Cookies Policy

Cookies Policy

What Are Cookies?
Cookies are small data files that are downloaded to your computer or device by a website. They are commonly used by professional websites and web-based applications to track overall website usage, determine your browsing preferences and improve and customize your user experience.
Cookies may be session-based or persistent. Session-based cookies exist only during one session and disappear from your computer or device when you close your browser or turn off your computer or device. Persistent cookies remain on your computer or device for a certain period after you close your browser or turn off your computer or device. Most persistent cookies expire within 6 months to 2 years.
Cookies We Use and Why We Use Them
Assuring Consulting Sdn Bhd uses cookies on “” and its associated websites, including the websites referred to as Community, Academy, ScriptHub and Inspirations (the “Websites”). We also use cookies with our cloud-based products (the “Products”). The types of cookies we use and why we use them is described below. Please note that cookies are dynamic and change frequently and, therefore, the exact cookies in use at any given time may vary slightly from those listed in the tables below; however, the purpose of the cookies remains the same.
Strictly Necessary Cookies
These cookies are necessary for Assuring Group Websites or Products to function and cannot be switched off in our systems. We use these cookies to allow you to login to secure areas of the Websites and to use our Products. Once logged in, we may place a cookie on your browser to identify you in order to process your requests and expire your session after a period of inactivity. These cookies are also used to test whether or not your browser has cookies enabled, and to apply security settings when you access our websites.





Assuring Group Session Used to identify when a user is logged-in and to expire their session automatically Session
Assuring Group PHPSESSID Allows user to be logged in 1 day
Allows user to be logged in Session
Wordpress wordpress_test_cookie Tests whether or not a visitor’s browser has cookies enabled Session
Cloudflare _cfduid Used to apply security settings on a per client basis 1 year
SalesForce BrowserId_sec Used to log secure browser sessions/visits for internal-only security use cases 1 year
  BrowserId Used to log browser sessions/visits for internal-only security use cases 1 year
  force-proxy-stream Used to ensure client requests hit the same proxy hosts and are more likely to retrieve content from cache 3 hours
  force-stream Used to properly route server requests within Assuring Group Community infrastructure for sticky sessions 3 hours
  Pctrk Used to count page views by unauthenticated users against license usage Session
  renderCtx Used to deliver requested pages and content based on a user's navigation Session
  sfdc-stream Used to properly route server requests within Assuring Group Community infrastructure for sticky sessions 3 hours
  cookieSettingVerified Used to create popup message telling users cookies are required Session
  Disco Used to verify the last org that was accessed on the same browser for session discovery for Galvanize Community Session
  Inst Used to optimize routing to the user's instance Session
  Oid Used to redirect a user to the correct org forAssuring Group Commuinity 2 years
  Idccsrf Used for SSO authentication as CSRF protection 3 months
  QCQQ Used to detect the official login page for Forced Login POST detection Session
  RRetURL Used for "log in as" to return to original page Session
  RRetURL2 Used for portal "log in as" to return to original page Session
  Rsid Used for an admin user to "log in as" one of their org user Session
  rsid2 Used for an admin user to "log in as" one of their org portal user Session
  Sid Used to validate user session Session
  sid_Client Used to validate orgid and userid on the client side Session
Highbond Session visitor_id _workpapers_session highbond* Used to identify when a user is logged-in, allow access to platform services and to expire their session automatically Session
Assuring Group Community ajs* Used to authenticate user to support centre for chat and support tickets as well as user community access Session
HighBond Timezone Used to adjust displayed times based on user’s time zone for the authenticated session Session
RSAM _pubKey Used for authenticating and authorizing the user Session
  userPreferences Used for storing user preferences for language and timezone Session


Functional Cookies
These cookies enable Assuring Group Websites and Products to provide enhanced functions, such as online chat, access to third party services and measuring the effectiveness of our email campaigns. They may be set byAssuring Group or by the third parties whose services we have added to our pages. If you do not allow these cookies some services may not function properly. These cookies do not directly store personal information, but are based on uniquely identifying your browser and internet device.





Intercom intercom-id-xxxxxxxx Enables online chat and messaging functions 1 year
Marketo _mkto_trk Allows a website to track visitor behavior and link a visitor to the recipient of an email marketing campaign to measure campaign effectiveness. Tracking is performed anonymously until a user identifies him/herself by submitting a form. 2 years
Salesforce _ga A third-party cookie that’s used if the community admin chooses to track community users with a Google Analytics tracking ID 2 years
  alohaEpt Used to log page load EPT (Experience Page Time) for Visualforce (Classic UI) pages 90 seconds
  Autocomplete Used to determine whether the browser remembers a user’s login username 60 days
  clientSrc Used to validate the IP from where a user logs in Session
  expid_[Community Prefix] Used to render pages based on specified brand 30 days
  Oinfo Used to track the State, Edition and orgID of a customer's org 3 months


Functional Cookies –Assuring Group Products





RSAM 2FACheck Used for two factor authentication Session
  TNS_SESSIONID Used for Nessus Security Center - setting up session cookie Session
  FileDownLoadToken Used for downloading the attached files in the application Session
RSAM Highbond Integration HB_LOGGED_IN Used to mark user details to indicate Highbond instance is opened from this session Session


Performance Cookies
These cookies count website visits and track pages visited and traffic sources. We use these cookies to measure and improve the performance of Assuring Group Websites, and to understand which web pages and Product tools are popular. If you do not allow these cookies, we will be less able to optimize our Websites performance. All information these cookies collect is aggregated and anonymous.





Google _ga Distinguishes users 2 years
  _gid Distinguishes users 24 hours
  gat_UA_XXXXXX Determines performance and throttles the request rate 1 minute
  _utma Distinguishes users and sessions 2 years
  _utmt Throttles the request rate 10 minutes
  _utmb Determines new sessions/visits 30 minutes
  _utmc Determines whether user was in a new session/visit Session
  _utmz Stores the traffic source or campaign that explains how the user reached our site 6 months
  _utmv Stores visitor-level custom variable data 2 years
Bizible _BUID Universal user id to identity the same user across multiple clients' domains. Session
  _biz_uid User id on the current domain. Session
  _biz_sid Session id of the user. Session
  _biz_flagsA A single cookie that stores multiple information, such as whether or not the user has submitted a form, performed a crossdomain migration, sent a viewthrough pixel, opted out from tracking, etc. Session
  _biz_nA Sequence number that bizible includes for all requests, for internal diagnostics purpose Session
  _biz_dfsA Temporarily stores form submission data that happens before bizible.js receives a configuration JS to determine whether or not tracking form on HTTPS is enabled. Session
  _biz_pendingA Temporarily stores analytics data that has not been successfully sent to bizible server yet. Session


Targeting Cookies
These cookies are used by third party companies to build a profile of your interests and show you relevant advertisements on other sites. Targeted ads may be displayed to you based on your visits to our websites. If you do not allow these cookies, you will experience less targeted advertising. These cookies do not directly store personal information, but can uniquely identify information such as your browser and device.





DoubleClick (Google) DSID Used for serving targeted advertising across the web 1.5 years
Twitter twf_exp
Enables behavioral advertising by Twitter 14 days
2 years
Facebook _fbp Used to deliver advertisement such as real time bidding from third party advertisers 3 months
LinkedIn lidc Used for routing 1 day
LinkedIn bcookies, bscookie Browser and secured browser cookie 1 year


How to Change Your Cookies Settings
Most web browsers allow some control over cookies through the browser settings. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. Your browser also provides you the option to delete the cookies from your computer or device at any time. Please be aware that if cookies are disabled, not all features of the websites or services may operate as intended.
For more information about managing your cookies on the Assuring Group Websites, please visit our Cookie Settings, or for general cookie information, visit or
This Cookie Policy was updated February 15, 2021.


At Assuring Consulting Sdn Bhd (Company No. 1195386-W), and our subsidiaries, we are committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”). This Policy explains:

  • the type of personal data we collect and how we collect it
  • how we use your personal data
  • the parties that we disclose the personal data to; and
  • the choices we offer, including how to access and update your personal data.

Personal Data We May Collect from You

  • We may collect the following personal data about you:
  • personal information to establish your identity and background such as your full name, passport or identity card number, nationality, and religion.
  • contact information such as billing address, premises address for electricity supply, telephone number, mobile phone number, fax number and email address
  • payment information such as your debit or credit card information, including the name of cardholder, card number, billing address, expiry date and other bank account details
  • sensitive information such as your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background, or trade union membership. We do not generally collect sensitive information unless it is necessary due to exceptional circumstances to serve you better and meet your needs.
  • resume or CVs when you apply job with us.
For general web browsing although no personal data is revealed to us, certain technical and statistical information is available to us via our internet service provider such as cookies, your IP address, the time, date and duration of your visit. If you provide us with any personal data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such personal data to us, you represent to us that you have obtained the consent of the third party to provide us with their personal data for the purposes as listed below.


How We Collect Your Personal Data

We may collect personal data either from you, from your authorized representatives, from third parties, or from publicly available sources which may include (but is not limited to):

  • when you register for our services (for example when you submit an application form to become our customer)
  • when you contact us in person or by a phone call (for example when you contact us for any enquiries, complaints, comments or feedbacks, we may keep record of that correspondences)
  • when you participate in any surveys, questionnaires, competitions, contests, offers, or promotions done internally or via an appointed third party
  • when you commence a business relationship with us (for example, as a service provider, or business partner)
  • when you visit our company
  • when you attend any of our corporate events or third party open day
  • when you visit or browse our websites
  • when you apply job with us
  • when you interact with us via social media or interactive applications including but not limited to Facebook, Twitter, and Instagram
  • when we collect information about you from third parties we dealt with or are connected with you (payment collector, credit reporting agencies or financial institutions)
  • from such other sources where you have given your consent for the disclosure of personal data relating to you, and/or where otherwise lawfully permitted.

Use of Personal Data Collected You agree that we may use your personal data where permitted by applicable law and for the following purposes:

  • to verify your identity
  • to manage and maintain your account or contract with us
  • to notify you about benefits and changes to the services
  • to provide and improve our services to you including fulfilling audit requirements, billing for services, and facilitating payments
  • to carry out your instructions or to respond to any enquiries, complaints, comments or feedbacks that you have submit to us
  • to protect or enforce our rights to recover any debt owing to us
  • to compile information for analysis and in reports for relevant regulatory authorities
  • to transfer or assign our rights, interests and obligations under any of your agreements with us
  • to update, consolidate and improve the accuracy of our records
  • to administer competitions, contests, offers, or promotions
  • to produce data, reports and statistics which have been anonymized or aggregated in a
  • manner that does not identify you as an individual
  • to conduct research for analytical purposes including but not limited to data mining and analysis of your transactions with us
  • to assess financial and insurance risks
  • to conduct surveys, questionnaire, and provide you with information from us or which we feel may interest you, where you have consented to be contacted for such purposes
  • to engage in business transactions in respect of services to be offered and provided to you
  • to comply with any legal or regulatory obligations under the applicable laws, regulations, guidelines or industry codes that applies to us
  • for internal management of the services being provided to you
  • to maintain records required for security, claims or other legal purposes
  • to provide training for our staff
  • to conduct marketing and information technology activities (for example, market research)
  • to persons who have been identified as being you or your authorized representative(s) pursuant, for the purpose of the relevant transaction or enquiry
  • to third parties with whom we have contracted to provide services to us (such as analysis on our behalf) for any of the purposes described above. Where we disclose your personal data to third parties we shall ensure that such data is used only to provide services to us
  • for any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.

With Whom We Share Your Personal Data

As a part of providing you with our services and the management or operation of the same, we may be required or need to disclose information about you to the following third parties:

  • federal or state government
  • law enforcement agencies
  • government agencies
  • our regulator
  • companies or organizations that act as our agents, contractors, service providers or professional consultant
  • companies or organizations that assist us in processing and/or otherwise fulfilling transactions and providing you with services that you have requested
  • our business associates and other parties for purposes that are related to the purpose of collecting and using your personal data
  • other parties in respect of whom you have given your express or implied consent
  • Any credit reporting agencies or in the event of default, any debt collection agencies
  • subject to the permitted law applicable to us.

If Personal Data Provided by You Is Incomplete

Where indicated in our application or registration forms manually or electronically, it is obligatory to provide your personal data to us to enable us to process your application for our services. Should you fail to provide a complete and obligatory personal data, we may not be able to process your application or provide you with our services.


Your Rights to Access and Correct Your Personal Data

We can assist you to access and correct your personal data held by us. Where you wish to have access to your personal data in our possession, or where you are of the opinion that such personal data held by us is inaccurate, incomplete, misleading or not up-to-date, you may make a request to us via our Data Access Request Form or Data Correction Request Form respectively.

These forms are available at our web site, however your access may be subject to fees to meet our costs.


How Long We Will Keep Your Personal Data

We will retain your personal data in compliance with this Policy and/or the terms and conditions of your agreement(s) with Assuring Group or its subsidiaries for the duration of your relationship with us, for such period as may be necessary to protect the interests of Assuring Group or its subsidiaries and/or its customers as may be deemed necessary, where otherwise required by the law and/or where required by Assuring Group’s or its subsidiaries’ s relevant policies.


How We Protect and Safeguard Your Personal Data

We endeavor to take all reasonable steps to protect your personal data and keep your personal data secured. This includes following our security procedures (like checking your identity when you call us). Our site may link to other websites and we are not responsible for their data policies, procedures or their content.


Transfer of Your Personal Data Outside Malaysia

Any personal data, which you volunteer to us, will be treated with the highest standards of security strictly in accordance with the PDPA 2010. It may be necessary for us to transfer your personal data outside Malaysia if any of our service providers or business partners are involved in providing part of a services are located in countries outside Malaysia. You consent to us transferring your personal data outside Malaysia in these instances. We shall take reasonable steps to ensure that any such service providers or business partners are contractually bound not to use your personal data for any reason other than to provide the services they are contracted by us to provide and to adequately safeguard your personal data.

Your Consent

By submitting your personal data, you consent to the use of that personal data as set out in this Policy. If we change our Policy, we will publish the amended version on this page. But you can email or write to us to ask for a copy. Continued use of the service will signify that you agree to any such changes.


Our Contact Details

Assuring Group or its subsidiaries is committed to protecting your personal data. If you have questions or comments about Assuring Group’s administration of personal data relating to electricity supply, please contact us at or 03 3855 0225.

If you have any questions, comments or suggestions regarding this Policy, we would be glad to hear from you.